Shipping & Delivery

 

Shipping Time:

Please note that all items take a few business days to process and ship, as they are all custom-made per your order. We cannot guarantee delivery dates for holidays or special occasions. If you have something of that nature, please give us a shout before you order.

Shipping US:

We ship via the USPS and always use tracking numbers to addresses within the United States.

International:

We ship via US Postal First Class Mail International. We can provide you with a customs number. However, we do not provide tracking numbers unless you contact us and specifically ask for and pay for an upgrade to US Postal Priority Mail International. We cannot take responsibility for any duty or taxes your country may impose on goods that come from the United States.

Unclaimed Items / Incorrect Addresses:

As we cannot control what happens in your locale, it is your responsibility to both provide us with a correct address, and to claim your package from your local customs or post office if it is being held or deemed undeliverable.

In the event that your package is returned to us as unclaimed by your local customs/post office, or due to providing us with an incorrect address, it will be your responsibility to pay for the new shipment. We are more than happy to work with you to reship your item once you have reconfirmed your address with us, but please be sure to provide us with correct information and be aware that international shipments often need to be claimed from your local customs or post office.

Return and Exchange Policy:

You may request a return for a refund or exchange within 7 calendar days of order delivery. After 7 days, you may still return an item up to 30 days from order delivery for a 50% refund. The buyer is responsible for any shipping costs associated with returning an item and with shipping of a new item if exchanging. If exchanging, we will send a payment request for the new shipping and the new item will be processed and shipped as soon as the return is received. We do not cover shipping costs associated with returns or exchanges.

Wholesale:

You can contact us directly through the site with wholesale inquiries. We do not offer consignment in any case.

Questions:

Please feel free to contact us with any questions. Thanks!